We noticed our old refrigerator's water hose leaking right before Christmas, and when Craig's attempt to fix it failed, we just decided to turn the water off (just a little inconvenience of not having water and ice in the door) and call someone after the holidays to fix it.
The Thursday we were to return to school, Craig opened the freezer to find that the food was defrosting. So, instead of calling someone in to fix the old one, we decided we would be better off buying a new one (and fast so we would have food to eat). We had bought the old refrigerator from Craig's mom when we bought our house in 2001, but she had had the refrigerator since 1992.
After going to Sears, and not getting the service that we expected, (there were 3 families looking at refrigerators and only one associate available - that associate was helping a family that was on the phone the entire time) we decided to look at Lowe's. At Lowe's, we had someone helping us within a minute of walking into the kitchen section. She was very helpful and answered all of our questions, and helped us to find what we needed - we even saved money!
We got this 26 cu ft Samsung model with ice and water in the door (which I had as a non-negotiable since our family drinks a lot of water). I also loved the fact that it is black to match all of the other appliances in our kitchen. Our old refrigerator was white, but I'm not one to go out and buy new stuff just to match unless the old stuff is broken so we made do. We have been extremely happy so far, especially with the amount of space. I haven't been able to fill it yet...